Shipping policy
Shipping Policy
Shipping Details
Countries: At present, our logistics network services the United Kingdom, United States, Canada, Australia, and New Zealand.
Shipping Costs
| Country | Shipping Cost |
|---|---|
| United Kingdom | £3.95 |
| United States | $4.95 |
| Canada | 5.95 CAD |
| Australia | 6.95 AUD |
| New Zealand | 6.95 NZD |
Free Shipping Thresholds
| Country | Free Shipping Threshold |
|---|---|
| United Kingdom | Complimentary delivery on purchases exceeding 55 GBP |
| United States | Complimentary delivery on purchases exceeding 70 USD |
| Canada | Complimentary delivery on purchases exceeding 110 CAD |
| Australia | Complimentary delivery on purchases exceeding 120 AUD |
| New Zealand | Complimentary delivery on purchases exceeding 130 NZD |
Order Processing
- Processing Time: Purchases are sorted and dispatched from our facility within 1 to 3 business days, operating Monday through Friday.
- Weekend Orders: Any orders submitted over the weekend will be handled on the subsequent business day.
Transit Time
- Estimated Delivery Time: Delivery usually takes between 3 to 6 business days.
- Business Days: Deliveries and transits take place Monday through Friday.
- Notes: Transit timeframes are realistic estimations and may experience variations due to external challenges like severe weather or courier distribution disruptions.
Shipping Process
Insured Shipments: Every package we dispatch includes full transit insurance. Please immediately inform our help desk at supporteverstride@gmail.com if your order arrives damaged or goes missing during transit.
Order Tracking
- Tracking Information: Once your package leaves our facility, an automated notification containing your shipping courier and tracking ID will be sent to your email.
- Track Your Order: You can trace your parcel directly through our storefront tracking system by inputting your unique tracking ID to check real-time status updates.
- Questions: Our customer support remains available to resolve any questions concerning your package trajectory.
Missing Items
- Reporting Missing Items: Please report any missing components from your shipment to supporteverstride@gmail.com within 7 days of package delivery.
- Resolution: We will review the matter swiftly to ship out a replacement component or offer an appropriate refund credit.
Return Policy
- Returns: We accept product returns within a 14-day window starting from your delivery date.
- Conditions for Returns: Returned stock must be completely unused, free of wear or damage, and sent back inside its original packaging. Custom-made or personalized products are exempt from returns.
- Refund: Approved refunds are resolved within 14 business days of receiving the package at our center and are returned to the initial payment source.